1. Refund Eligibility
1.1 Rapidoo strives to provide a seamless and satisfactory experience to our users. If you are dissatisfied with our delivery service, you may be eligible for a refund.
1.2 Refunds may be requested in the following situations:
Damaged or Incorrect Items: If you receive damaged or incorrect items due to errors on the part of the delivery service.
2. Refund Request Procedure
2.1 To request a refund, please follow these steps:
Contact our customer support team within 2 hours of the issue, providing details of the problem and your order information.
Our team will review your request and may require additional information or evidence, such as photos of damaged items.
If your request is approved, we will arrange for a refund in cash during the next delivery.
3. Refund Processing Time
3.1 Refunds will be processed as quickly as possible, typically during the next delivery attempt. Please have the original payment amount ready to receive your refund in cash.
4. Refund Denial
4.1 Refund requests may be denied in the following situations:
If the issue does not meet the eligibility criteria specified in Section 1.
If the request is made outside of the specified time frame.
If the user fails to provide sufficient evidence or information to support the refund request.
Note: We will not accept refund requests for cosmetic products once delivered. Please review descriptions in case a product isn't suitable for your skin.
5. Contact Us
5.1 If you have any questions or concerns about our refund policy or wish to request a refund, please contact our customer support team at Contact@Rapidoo.app
6. Policy Changes
6.1 Rapidoo reserves the right to modify this refund policy at any time. Users will be notified of changes through the app.
